Wine Club FAQ
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When are the 2019 Pick Up Parties?
Spring Wine Club Pick Up Party............Feb 17
Summer Wine Club Pick Up Party.........Apr 28 and May 5
Fall Wine Club Pick Up Party.................Sep 22 and Sep 29
Winter Wine Club Pick Up Party............Dec 8
Should I make a reservation to attend the wine club pick-up party?
Yes, members will receive email invitations to RSVP to the party. The RSVP tickets can also be found in a link through our events calendar on the website, just click here.
How do I RSVP online?
By clicking the link you were sent (or visiting our events calendar), you will be directed to our website with an option to RSVP. In order to reserve wine club member tickets or wine club guest tickets, you must be logged into your membership portal (click login on the upper right hand side of the screen). Need help logging in? Call or email us, we are happy to help!
After logging in, you will enter the number of tickets you would like. You may have a maximum of two member ($0) tickets and four guest ($10) tickets. If you would like to purchase extra guest tickets, please contact the Wine Club Office. After entering in the number of tickets, click "Add to Cart"
If the tickets have been added to the online shopping cart, but you have not checked out - the RSVP is not complete. If you only have one or two complimentary tickets, you will still check out with a $0 total in the cart.
After checking out, you will receive a confirmation email to the address that we have on file for the membership. Not sure if it was processed? We are happy to help! Just email us at firstname.lastname@example.org
Can I bring guests to the pick-up party?
Yes! Additional guest tickets can be purchased online or at check-in for $10 each. Membership includes two complimentary tickets (member plus guest, or a member couple).
What time is the party?
12 pm – 4 pm
Can I have a friend pick-up my wine?
Yes! Simply e-mail us at email@example.com to let us know who is picking up. We will put a flag on your account with the friend’s name.
Can I bring my kids?
Yes! Pedernales Cellars is kid-friendly. We ask that your children be supervised at all times.
Can I bring my pet?
Yes! Pedernales Cellars is dog and cat friendly. We welcome well-behaved dogs and cats on leashes.
What happens at a wine club pick-up party?
You will have the opportunity to taste newly released wines. We host a food truck and live music for your entertainment. At our Educational Seminar tent, we host a variety of speakers including but not limited to Wine and Food Pairings, Hill Country Film Festival, How to Taste Wines, Vineyard Updates, and Winemaker Sessions.
Educational Seminars are held during the party at 12:30p, 1:30p and 2:30p.
Should I bring anything with me to the party?
Feel free to bring lawn chairs, weather appropriate clothes, tables and toys for the kids.
Though we have cheese plates available for purchase as well as a food truck, we invite you to bring snacks and a picnic for you to enjoy on the lawn.
What happens if the weather is bad?
We have plenty of indoor space to host the party. So rarely would we cancel a party.
How long will you hold my wine if I can’t attend the party?
We will hold your wines until you request that we ship them to you. A shipping charge will apply. We will hold wines for 3 months. After that time, we reserve the right to substitute a particular wine with another wine of similar retail price.
When are the 2019 Shipping Dates?
Spring Wine Club Shipping...................Feb 11
Summer Wine Club Shipping................Apr 23
Fall Wine Club Shipping.......................Sep 16
Winter Wine Club Shipping...................Dec 4
Which states can you ship wine club packages to?
Starting May 2019, wine club packages may be shipped to the following states: Alaska, Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Dakota, Tennessee, Virginia, Washington, Washington D.C., West Virginia, Wisconsin, and Wyoming.
Wine club packages may not be shipped to the following states: Alabama, Arkansas, Connecticut, Delaware, Hawaii, Kentucky, Mississippi, Nebraska, New Jersey, Rhode Island, South Carolina, Utah, and Vermont.
What if my shipping address is incorrect?
You have until the day before the billing date in order to make any changes to your account, including credit card, billing address, shipping address or wine club package selection. After the billing date, a reprocessing or redirection fee will apply for any shipping address changes.
What if I need to delay a shipment?
Please send us an email at firstname.lastname@example.org to let us know if the above shipping dates do not work for you. We will do our best to work with your schedule.
What if I need to arrange a specific delivery date or delivery time?
Shipping is completed through UPS, therefore Pedernales Cellars cannot arrange a specific delivery date or time. We invite you to sign up for UPS My Choice to change any delivery information.
What should I do if I want to pick up my package this time?
Please send the wine club office an email at email@example.com before the billing day to have your package reserved for pick up. If you send a notice on or after the billing date, the request may not be accomodated.
When are the 2019 Billing Dates?
Spring Wine Club Billing...................Feb 5
Summer Wine Club Billing................Apr 16
Fall Wine Club Billing.......................Sep 10
Winter Wine Club Billing...................Nov 26
How can I update my credit card attached to my wine club package?
You can update your credit card either by calling the wine club office at 830-644-8186 or by logging onto our website and updating through your membership portal.
What is in my wine club package for the Summer 2019 release?
|Winemaker's Choice||Reds Only||"360" Mixed|
"Temp" is Tempranillo
If a wine is not included in my wine club package, can I still get it?
The best way to guarantee that you get the wine is to upgrade or change your wine club package selection. You can do so by emailing firstname.lastname@example.org
If we still have remaining inventory of a wine after the wine club packages are released, we will have it available for sale at the pick up parties or by phone order. We encourage you to RSVP for the parties or call us to ask about ordering additional wines.
Can I customize my package? Or exchange one of my wines for a different one?
Unfortunately Pedernales Cellars does not offer custom packages or exchanges for any wines in any wine club package.
Can I exchange a wine in my club package if I pay the difference?
Unfortunately Pedernales Cellars does not offer any exchanges for wines in the wine club packages. If you have questions about the wines in your club package, please email us at email@example.com
What are the Terms and Conditions of my Membership?