Wine Club FAQ
Have a specific question? Jump to the correct section:
When are the 2021 Pick Up Parties?
Spring Wine Club Pick Up Party...............Feb 28
Summer Wine Club Pick Up Party............Apr 25 and May 2
Fall Wine Club Pick Up Celebrations........Sep 19 and Sep 26
Winter Wine Club Pick Up Celebration.....Dec 5
Should I make a reservation to attend the wine club pick-up party?
Due to COVID-19, we are unable to host our traditional Wine Club Pick Up Parties. However we are holding all tasting reservations on Wine Club Sunday Celebration days for members only! Reservations are required for tastings as we are restricted on capacity and required to have all tastings seated at one of our tables. Visit our TOCK reservation page or our events calendar to find the reservation link.
What COVID restrictions are applicable when we visit the winery?
Wearing a face mask is strictly enforced while visiting the winery. A mask is required to be worn at all times unless actively seated at a table enjoying wine.
Groups are limited to a maximum of ten people on the lawn to enjoy wine by the bottle. Groups are limited to a maximum of six people for regular tasting reservations. Groups are limited to a maximum of four people for Private Barrel Tour and Tastings as well as Reserve Tastings. Group size includes all those consuming wine and not consuming wine. Groups larger than ten people cannot be accomodated in any way.
Social distancing of a minimum of 6ft between groups is strictly enforced. This includes all patio and lawn tables, check in lines, and restroom lines.
Enhanced sanitation protocols are enforced for all staff and strongly encouraged for the guests and members visiting the winery.
Wine is not available by the glass at this time. We can only offer wine tastings by reservation and wine by the bottle.
Cash is not accepted at this time.
Can I bring guests to the Summer pick-up celebration?
Yes! Reservations for tastings can be made for groups up to four people. Hilltop members receive two complimentary tastings, Vista and Panorama members receive four complimentary tastings. Additional tastings are $20/person.
After our tasting, can we stay to enjoy a bottle of wine?
Yes. After the tasting you are welcome to purchase a bottle of wine to enjoy at a table on our lawn. We recommend packing extra camp chairs in your vehicle in the event all of our tables are occupied.
Can I have a friend pick-up my wine?
Yes! Simply email us at email@example.com to let us know who is picking up. We will put a flag on your account with the friend’s name.
Can I bring my kids?
Pedernales Cellars is kid-friendly for regular wine tastings and patio bottles however, children are not allowed on Private Barrel Tour and Tastings or Reserve Tastings. We require that your children be supervised at all times and maintain a 6ft minimum distance from other groups.
Can I bring my pet?
Unfortunately pets are not permitted inside the Tasting Room or inside the Cellar at this time. Pets are welcome on our patio and on our lawn while they remain on leashes.
What will happen at the Summer 2021 Wine Club pick-up celebration?
Please check our Events Calendar for the most recent information!
What if all tasting reservations are booked and I cannot make a reservation?
If our reservations are full, don't worry! You are still welcome to visit us and purchase a bottle of wine to hang out on the lawn and enjoy the live music! If you would like to enjoy a tasting, visit us on a different day for a standard wine club tasting.
Should I bring anything with me to the party?
Feel free to bring lawn chairs, weather appropriate clothes, tables and toys for the kids.
What happens if the weather is bad?
Unfortunately, we do not have first-come-first-serve indoor spaces at this time. Please call the tasting room at 830-644-2037 for additional information!
How long will you hold my wine if I can’t attend the party?
We will hold your wines until you request that we ship them to you. A shipping charge will apply. We will hold wines for 3 months. After that time, we reserve the right to substitute a particular wine with another wine of similar retail price.
When are the 2021 Shipping Dates?
Spring Wine Club Shipping...................Feb 15 (postponed to Feb 22 due to winter storm)
Summer Wine Club Shipping................Apr 19
Fall Wine Club Shipping.......................Sep 13 (weather dependent)
Winter Wine Club Shipping...................Nov 29
Which states can you ship wine club packages to?
Starting May 2019, wine club packages may be shipped to the following states: Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, Washington D.C., Wisconsin, and Wyoming.
Anyone wanting to ship to Alaska should reach out to the Pedernales Cellars shipping group at 830-644-8186 to arrange for special delivery accommodations.
Wine club packages may not be shipped to the following states: Alabama, Arkansas, Connecticut, Delaware, Hawaii, Maryland, Mississippi, New Hampshire, New Jersey, Rhode Island, South Dakota, Utah, Vermont, and West Virginia.
What if my shipping address is incorrect?
You have until the day before the billing date in order to make any changes to your account, including credit card, billing address, shipping address or wine club package selection. After the billing date, a reprocessing or redirection fee will apply for any shipping address changes.
What if I need to delay a shipment?
Please send us an email at firstname.lastname@example.org to let us know if the above shipping dates do not work for you. We will do our best to work with your schedule.
What if I need to arrange a specific delivery date or delivery time?
Shipping is completed through UPS, therefore Pedernales Cellars cannot arrange a specific delivery date or time. We invite you to sign up for UPS My Choice to change any delivery information.
What should I do if I want to pick up my package this time?
Please send the wine club office an email at email@example.com before the billing day to have your package reserved for pick up. If you send a notice on or after the billing date, the request may not be accomodated.
When shipping wine club packages, we extend a discounted shipping rate for our members, as indicated below.
Membership Level In-State Out-of-State
Hilltop $14.99 $19.99
Vista $19.99 $24.99
Panorama* Free Free
For shipping orders placed in the Tasting Room, over the phone and online, the follow shipping fees apply:
Quantity In-State Out-of-State
1-3 bottles $15.00 $25.00
4-6 bottles $25.00 $35.00
7-12 bottles $45.00 $55.00
All shipping fees are subject to change without prior notice. Please contact the Wine Club Office or Tasting Room for current shipping pricing.
* Wine Club members who signed up for the 12 bottle membership prior to January 1, 2017 incurr a $39.99 shipping fee. The Free shipping is applied to members who signed up for the 12 bottle membership on or after January 1, 2017.
When are the 2021 Billing Dates?
Spring Wine Club Billing...................Feb 9
Summer Wine Club Billing................Apr 13
Fall Wine Club Billing.......................Sep 7
Winter Wine Club Billing...................Nov 18
How can I update my credit card attached to my wine club package?
You can update your credit card either by calling the wine club office at 830-644-8186 or by logging onto our website and updating through your membership portal.
|Winemaker's Choice||Reds Only||"360" Mixed|
*Signature Series Collection
If a wine is not included in my wine club package, can I still get it?
The best way to guarantee that you get the wine is to upgrade or change your wine club package selection. You can do so by emailing firstname.lastname@example.org
If we still have remaining inventory of a wine after the wine club packages are released, we will have it available for sale at the pick up parties or by phone order. We encourage you to RSVP for the parties or call us to ask about ordering additional wines.
Can I customize my package? Or exchange one of my wines for a different one?
Unfortunately Pedernales Cellars does not offer custom packages or exchanges for any wines in any wine club package.
Can I exchange a wine in my club package if I pay the difference?
Unfortunately Pedernales Cellars does not offer any exchanges for wines in the wine club packages. If you have questions about the wines in your club package, please email us at email@example.com
What are the Terms and Conditions of my Membership?