Wine Club FAQ
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Pick Up Parties and Picking Up Packages
Billing, Cancellations, and General FAQ
Wine Club Pick Up FAQ
When are the 2023 Pick Up Parties?
Spring Wine Club Pick Up Party...............Feb 26
Summer Wine Club Pick Up Parties.........Apr 23 and May 7
Fall Wine Club Pick Up Parties.................Sep 17 and Sep 24
Winter Wine Club Pick Up Party...............Dec 3
Should I make a reservation to attend the Wine Club Pick Up Party?
Yes! We require reservations for all events, including our Pick Up Parties. We do accept walk-ins, however cannot guarantee the availability of some complimentary items. Visit our TOCK reservation page or our events calendar to find the reservation link.
https://www.exploretock.com/pedernalescellars
Can I bring guests to the Pick Up Party?
Yes! Each membership receives up to four complimentary tickets. Additional tickets are $25/person. Please call our office if you have questions or would like to change your group size on your reservation.
After our tasting, can we stay to enjoy a bottle of wine?
Yes. After the tasting you are welcome to purchase a bottle of wine to enjoy at a table on our lawn. We recommend packing extra camp chairs in your vehicle in the event all of our tables are occupied.
Can I have a friend pick up my wine?
Yes! Simply email us at wineclub@pedernalescellars.com or text us at 830-644-8186 to let us know who is picking up. We will put a flag on your account with the friend’s name.
Please note that your membership benefits do not extend to those picking up on your behalf.
Can I bring my kids?
Yes! We require that your children be supervised at all times.
Can I bring my pet?
Pets are not permitted inside the Tasting Room or inside the Cellar at this time. Pets are welcome on our patio and on our lawn while they remain on leashes.
What will happen at the Wine Club Pick Up Party?
Please check our Events Calendar for the most recent information!
What if all tasting reservations are booked and I cannot make a reservation?
If our reservations are full, don't worry! You are still welcome to visit us and purchase a glass or bottle of wine to hang out on the lawn and enjoy the live music! If you would like to enjoy a tasting, visit us on a different day for a wine club tasting.
Should I bring anything with me to the party?
Feel free to bring lawn chairs, weather appropriate clothes, tables and toys for the kids. Outside food and drinks are allowed. No outside alcohol is legal according to TABC regulations.
What happens if the weather is bad?
Unfortunately, we do not have first-come-first-serve indoor spaces at this time. Please plan attire accordingly. Please call the tasting room at 830-644-2037 for additional information.
How long will you hold my wine if I can’t attend the party?
We will hold your wines until you request that we ship them to you. A shipping charge will apply. We will hold wines for up to 3 months. After that time, we reserve the right to substitute a particular wine with another wine of similar retail price.
Wine Club Shipping FAQ
When are the 2023 Shipping Dates?
Spring Wine Club Shipping...................Feb 14
Summer Wine Club Shipping................Apr 18
Fall Wine Club Shipping.......................Oct 2 (weather dependent)
Winter Wine Club Shipping...................Nov 28
Which states can you ship wine club packages to?
Starting May 2019, wine club packages may be shipped to the following states: Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, Washington D.C., Wisconsin, and Wyoming.
Wine club packages may not be shipped to the following states: Alabama, Alaska, Arkansas, Connecticut, Delaware, Hawaii, Maryland, Michigan, Mississippi, New Hampshire, New Jersey, Rhode Island, South Dakota, Utah, Vermont, and West Virginia.
What if my shipping address is incorrect?
You have until the day before the billing date in order to make any changes to your account, including credit card, billing address, shipping address or wine club package selection. After the billing date, a reprocessing or redirection fee will apply for any shipping address changes.
What if I need to delay a shipment?
Please send us an email at wineclub@pedernalescellars.com to let us know if the above shipping dates do not work for you. We will do our best to work with your schedule.
What if I need to arrange a specific delivery date or delivery time?
Shipping is completed through UPS, therefore Pedernales Cellars cannot arrange a specific delivery date or time. We invite you to sign up for UPS My Choice to change any delivery information.
What should I do if I want to pick up my package this time?
Please send the wine club office an email at wineclub@pedernalescellars.com before the billing day to have your package reserved for pick up. If you send a notice on or after the billing date, the request may not be accomodated.
What are the wine club shipping charges?
The shipping fees are listed below. Please note these shipping prices are only offered while we are in our "standard shipping"; shipping during the summer requires specialized packaging and transit times and therefore increased shipping fees. Typically we ship via Summer Shipping from May to September.
Membership Level In-State Out-of-State
Hilltop $27.50 $29.00
Vista $30.50 $38.50
Panorama* Free Free
For shipping orders placed in the Tasting Room, over the phone and online, the follow shipping fees apply:
Quantity In-State Out-of-State
1-3 bottles $27.50 $29.00
4-6 bottles $30.50 $38.50
7-12 bottles $37.00 $53.50
All shipping fees are subject to change without prior notice. Please contact the Wine Club Office or Tasting Room for current shipping pricing.
Wine Club Package
When are the 2023 Billing Dates?
Spring Wine Club Billing...................Feb 7
Summer Wine Club Billing................Apr 11
Fall Wine Club Billing.......................Sep 5
Winter Wine Club Billing...................Nov 14
How can I update my credit card attached to my wine club package?
You can update your credit card either by calling the wine club office at 830-644-8186 or by logging onto our website and updating through your membership portal.
What is in my wine club package for the Summer 2023 release?
| Winemaker's Choice | Reds Only | "360" Mixed |
|---|---|---|
|
Hilltop Vista
|
Hilltop Vista
|
Vista Panorama (User Choice)
|
If a wine is not included in my wine club package, can I still get it?
The best way to guarantee that you get the wine is to upgrade or change your wine club package selection. You can do so by emailing wineclub@pedernalescellars.com
If we still have remaining inventory of a wine after the wine club packages are released, we will have it available for sale at the pick up parties or by phone order. We encourage you to RSVP for the parties or call us to ask about ordering additional wines.
Can I customize my package?
If you are a Panorama member your wine club package is fully customizable. At this time, Hilltop and Vista members cannot customize their packages.
Can I exchange a wine in my club package if I pay the difference?
Unfortunately Pedernales Cellars does not offer any exchanges for wines in the wine club packages. If you have questions about the wines in your club package, please email us at wineclub@pedernalescellars.com
What are the Terms and Conditions of my Membership?
How do I cancel my wine club membership?
We are sad to see that you wish to cancel your membership. As a reminder, our policy states that you must receive a minimum of two wine club packages before you are eligible to cancel the membership. If you meet this criteria, please click here to submit a cancellation request.